Privacy Policy

Last updated: May 28, 2026

Pam Cleaning ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit www.pamcleaningma.com or use our cleaning services.

1. Information We Collect

1.1 Information You Provide

When you request a quote, contact us, or book a service, we may collect:

  • Contact information: name, email address, phone number, mailing address
  • Service details: type of cleaning service requested, property size, city, preferred date and time
  • Communications: messages you send to us through forms, SMS, email, WhatsApp, or phone

1.2 Information Collected Automatically

When you visit our website, we automatically collect:

  • IP address and approximate location
  • Browser type, device type, operating system
  • Pages visited, time spent on site, referring website
  • Interactions with our content (clicks, scrolls, form starts)

2. How We Use Your Information

We use the information collected to:

  • Provide you with cleaning service quotes and respond to inquiries
  • Schedule, perform, and follow up on cleaning services
  • Send service-related communications (confirmations, reminders)
  • Improve our website, services, and customer experience
  • Comply with legal obligations
  • Prevent fraud and ensure security

3. Third-Party Services We Use

We use the following third-party services to operate our website and business. These services may collect data subject to their own privacy policies:

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following situations:

  • With our team members who need access to perform cleaning services
  • With service providers that help us operate the website (hosting, analytics, form handling)
  • To comply with legal obligations (court orders, subpoenas)
  • To protect our rights, property, or safety, or that of our customers

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (such as Google Analytics) to improve your experience and analyze website traffic. You can control cookies through your browser settings. Disabling cookies may affect some features of the site.

6. Data Retention

We retain your information only as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

Analytics data is typically retained for up to 14 months.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal information (subject to legal requirements)
  • Opt out of marketing communications at any time
  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at pamcleaningma@gmail.com.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Pam Cleaning operates throughout Massachusetts. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.