Frequently Asked Questions
Quick answers to the most common questions about our cleaning services. Can't find what you're looking for? Just text us!
How long does a cleaning usually take?
Most cleanings take 2 to 3 hours, depending on the size of your space, the level of detail needed, and the number of cleaners we send. For larger homes (3+ bedrooms) or deep cleans, it may take a bit longer.
We work at a steady pace and don't rush. Your space gets the time it needs.
Do you bring your own cleaning supplies?
Yes, we bring everything: supplies, equipment, and eco-friendly products selected to reduce harsh chemicals and strong fumes.
If you'd rather we use specific products you already have at home, just let us know.
Do you work on weekends?
How can I pay for the cleaning?
We accept multiple payment methods for your convenience:
- Cash
- Check
- Venmo
- Zelle
Payment is due after each cleaning service. There are no upfront deposits and you don't need a credit card.
Do you offer a satisfaction guarantee?
Absolutely. Your satisfaction is our top priority.
If you notice something we missed when reviewing the cleaning, just let us know within 24 hours and we'll come back and redo that specific area at no extra cost.
We stand behind our work.
How long have you been in business?
Pam Cleaning MA has been proudly serving Massachusetts since 2020, which adds up to 6+ years of professional cleaning service.
We've cleaned hundreds of homes and businesses across the Greater Boston area, and many of the families we started with in 2020 still book us today.
Are you insured?
Yes. Pam Cleaning MA is a fully insured cleaning company in Massachusetts. Our liability insurance protects your home, your belongings, and our team during every cleaning visit.
You can book with peace of mind.
Which areas do you serve?
We proudly serve the Greater Boston area, including Boston, Cambridge, Somerville, Brookline, Newton, Medford, Malden, Watertown, Belmont, Arlington, Lexington, Winchester, Waltham, Revere, Salem, Peabody, Marblehead, Saugus, Andover, North Andover, Milton, Needham, Norwood, Westwood, Weston, Jamaica Plain, and surrounding communities.
Don't see your city? Contact us, we probably cover it too.
How do I get a free quote?
Easy! You have 3 ways:
- Fill out our quick form (60 seconds)
- Text us (fastest reply)
- Call (857) 237-5747
We respond to all quotes within 24 hours, usually much faster, and asking commits you to nothing.
How much does house cleaning cost in the Boston area?
Pam Cleaning MA charges one flat price per home, not by the hour, so you know the total before we start, with no meter running.
The exact price depends on your home's size, its condition, and the type of cleaning (regular, deep, move-out, or post-construction). Because some homes are cleaned regularly and others have not been cleaned in years, your first clean is quoted after a quick walkthrough, and your recurring visits then become a flat, predictable price.
Recurring plans cost less per visit: weekly saves 20%, bi-weekly 15%, and monthly 10%. For a free ballpark, text us your home size and city, no commitment. See our full house cleaning cost guide for details.
Do you charge by the hour or a flat rate?
A flat rate, not by the hour. Many large companies charge hourly, which means the final bill is a surprise: the slower it goes, the more you pay.
Pam Cleaning MA quotes one set price for your home up front, so you know the total before we start. Your first clean is priced after a quick look at the home, and your recurring visits stay at a flat, predictable rate.
What's the difference between a regular cleaning and a deep cleaning?
A regular cleaning maintains a home that's already in good shape: dusting, vacuuming, mopping, bathrooms, and kitchen surfaces.
A deep cleaning goes further: baseboards, inside appliances, behind furniture, grout, window sills, and built-up grime. If it's your first professional cleaning or it's been a while, we recommend starting with a deep clean, then maintaining it with a recurring plan.
What's included in a standard house cleaning?
A standard cleaning includes:
- Dusting all surfaces
- Vacuuming carpets and rugs
- Sweeping and mopping floors
- Bathrooms: toilet, shower, sink, mirrors
- Kitchen: counters, stovetop, sink, outside of appliances
- Emptying trash and general tidying
Add-ons like inside the oven or fridge, interior windows, and laundry can be requested when booking.
How should I prepare my home before the cleaners arrive?
Just pick up personal items, clothes, and clutter from floors and surfaces so we can focus on actual cleaning.
Secure pets if they're anxious around visitors, and let us know about any areas that need special attention. That's it. We bring all supplies and equipment.
Do I need to be home during the cleaning?
No. Most of our regular clients aren't home during the cleaning. Many leave a key, door code, or building access instructions.
We're fully insured and have been trusted in Greater Boston homes since 2020, and some clients have been with us for over 4 years. You're welcome to be home the first time to walk us through your preferences.
Can you accommodate product preferences or sensitivities?
We use eco-friendly products selected to reduce unnecessary harsh chemicals and strong fumes.
Tell us before the appointment about allergies, sensitivities, pets, or products you prefer. We'll discuss available options, but no cleaning product is suitable for every person, pet, or surface.
How often should I have my house cleaned?
For most homes, bi-weekly (every two weeks) works best: the house stays consistently clean at a lower cost than weekly.
Homes with kids, pets, or heavy use often prefer weekly; monthly works well for smaller households. Recurring plans include discounts: 20% off weekly, 15% off bi-weekly, 10% off monthly.
Do you clean apartments and condos, or only houses?
We clean all types of homes: apartments, condos, single-family houses, and townhomes, plus offices and commercial spaces.
We also offer student apartment cleaning near Boston-area universities and move-in/move-out cleanings for renters and landlords.
How do I find a reliable house cleaner near me?
Look for a local company that is fully insured, has consistent 5-star reviews from real clients, and serves your specific city.
Pam Cleaning MA provides house cleaning near you in 30+ Greater Boston communities, including Boston, Cambridge, Somerville, Medford, Malden, Newton, Watertown, and Needham, backed by a 24-hour satisfaction guarantee.
Still have questions?
We're happy to chat, and asking commits you to nothing.